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Free Diagnosis

Choose the problem that feels closest.

The web diagnosis starts with the symptom, then asks for simple comparison points like plan speed, near-router speed, problem-room speed, device behavior, and latency.

Slow everywhere

Best for homes where every room and multiple devices feel slow.

Slow in one room

Best for bedrooms, offices, garages, or one side of the home.

Gaming lag

Best for ping spikes, rubber-banding, or lag when others stream.

Video calls freeze

Best for Zoom, Teams, Meet, or work laptop problems.

Streaming buffers

Best for TV apps, set-top boxes, and rooms far from the router.

Wi-Fi disconnects

Best for random dropouts, reconnect loops, and unstable rooms.

Smart devices disconnect

Best for cameras, doorbells, plugs, bulbs, and sensors.

Should I buy mesh?

Best when you are comparing placement, mesh, wired AP, or MoCA.

Start a diagnosis

Pick one symptom card to set the starting path.

Helpful to have

  • Internet plan download speed
  • Near-router speed-test result
  • Problem-room speed-test result
  • Idle and loaded latency, if lag is the issue

Quick path finder

Not sure which diagnosis to start?

Pick the closest clues. This does not diagnose the network yet; it chooses the best starting flow and first measurement.

What feels wrong?

Where does it happen?

When is it worst?

Recommended start

Slow everywhere

Start with slow everywhere because it best matches the pattern you selected.

exploratory match

First test

Compare near-router speed against your internet plan, then add wired if possible.

Avoid first

Do not buy mesh until router-side or wired speed looks healthy.

Why this path

  • Starting broad is useful when the main symptom is not clear yet.
  • The affected area is not clear yet.
Start recommended diagnosisOpen test kit

Real-world patterns

Pick the story that sounds familiar.

These examples translate common household complaints into the right diagnosis path and the first measurement to run.

See all symptoms
Whole-home slowdown

Everything slows down after dinner

Multiple phones, laptops, or TVs feel slow at the same time, especially when the house is busy.

Signals to check

  • Near-router speed is also low
  • Wired speed may be below the plan
  • The symptom does not follow just one room

First test

Compare near-router speed against your internet plan, then add wired if possible.

Avoid first

Do not buy mesh until router-side or wired speed looks healthy.

Measurement Plan

Basic Wi-Fi measurement plan

Start with a symptom, then compare one router-side result against one problem-area result.

Plan speed

Write down the download speed your ISP plan advertises.

This gives the diagnosis a baseline without assuming Wi-Fi should match the plan everywhere.

Near-router speed

Run one speed test close to the router using the same device you will use for the room test.

This shows whether Wi-Fi can be healthy before walls and distance get involved.

Problem-area speed

Run the same speed test where the symptom happens.

A sharp drop by location points toward coverage, placement, mesh path, or interference.

Wired speed

Optional

If possible, plug a laptop into the router or gateway and run one speed test.

Helpful to have, but not required

You can start with just your symptom.

These details make the result more accurate if you have them. If you do not know one, skip it and keep going.

  • Internet plan speed, if known
  • One speed test near the router
  • One speed test in the problem room
  • Whether the issue affects one device or many
  • Idle and loaded latency, if gaming or video calls are the issue
  • Optional wired speed test, if you can plug in directly
Fix My WiFi

Practical home Wi-Fi troubleshooting based on simple answers and repeatable test results.

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No Wi-Fi passwords, no router login, no account required for the free diagnosis.

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Room-by-room coverage

One room falls off a cliff

Wi-Fi looks fine near the router, but a bedroom, office, garage, or far TV area is much worse.

Signals to check

  • Near-router speed is acceptable
  • Problem-area speed drops sharply
  • Moving closer makes the symptom improve

First test

Run the same speed test near the router and again in the problem room.

Avoid first

Do not upgrade your internet plan before testing the location drop.

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Latency under load

Game lag appears when the house is busy

Download speed looks okay, but games rubber-band or ping spikes when someone streams, uploads, or video calls.

Signals to check

  • Idle latency is fine
  • Loaded latency jumps high
  • Pausing uploads or cloud backup helps

First test

Compare idle latency with loaded latency while a speed test or upload is running.

Avoid first

Do not chase download speed alone for a latency symptom.

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Calls and upload path

Work calls freeze in the office

Zoom, Teams, or Meet freezes in one spot, or only on a managed work laptop or VPN.

Signals to check

  • Upload speed matters more than usual
  • The symptom may follow one room
  • VPN or a dock can change the result

First test

Record download, upload, and loaded latency from the office where calls fail.

Avoid first

Do not replace the router before separating room, upload, and work-device clues.

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Streaming device path

The TV buffers but phones seem fine

One TV, streaming stick, or console buffers in a room where other devices feel less obvious.

Signals to check

  • The TV may be on a weak band
  • The room may be near the edge of coverage
  • The app/device path may be the outlier

First test

Compare the TV area speed with a phone in the same spot and near the router.

Avoid first

Do not assume the ISP is failing if the symptom follows one streaming device.

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Intermittent stability

Wi-Fi drops and reconnects

Devices disconnect, reconnect, or briefly lose internet even when speed tests sometimes look fine.

Signals to check

  • Drops may follow one device or one room
  • Router load or interference may matter
  • Speed alone may miss the problem

First test

Note whether drops happen to one device, one room, or everything at once.

Avoid first

Do not change every router setting at once; isolate the pattern first.

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Smart-home edge devices

Doorbells and cameras keep dropping

Cameras, bulbs, plugs, doorbells, or sensors fail setup or disconnect while phones still look normal.

Signals to check

  • 2.4 GHz compatibility matters
  • Edge-of-home signal may be weak
  • Combined Wi-Fi names can confuse setup

First test

Check whether the device needs 2.4 GHz and whether signal is stable at its exact location.

Avoid first

Do not buy a speed-focused router before checking band and range compatibility.

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Hardware decision

Mesh might help, but you are not sure

You are considering mesh because one side of the home is weak, but you are not sure if it is the right fix.

Signals to check

  • Near-router speed should be healthy first
  • Problem-area speed should drop by location
  • Node placement matters more than node count

First test

Compare router-side speed, problem-area speed, and where a mesh node could sit halfway.

Avoid first

Do not place a mesh node inside the dead zone and expect it to rescue the room.

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Wired testing separates ISP, modem, and cabling evidence from Wi-Fi coverage evidence.

Idle latency

Optional

Record ping or latency while the connection is quiet.

This is the baseline before the home network is under pressure.

Loaded latency

Run a speed test or upload, then record latency while the connection is busy.

This catches lag and call freezes that raw download speed can hide.

Use the same device, same test service, and same location each time you retest.

Skip anything you cannot measure right now.
Open test kit