Call device
Record whether the issue follows a work laptop, VPN, or multiple devices.
Free Diagnosis
We'll check upload stability, latency, VPN, and whether the issue follows one work device.
Measurement Plan
Calls need stable upload and latency, especially in the exact room where the call happens.
Record whether the issue follows a work laptop, VPN, or multiple devices.
Run a speed test where calls freeze and record upload speed if shown.
Record ping or latency while the connection is quiet.
Run a speed test or upload, then record latency while the connection is busy.
Run the same speed test where the symptom happens.
Retest one call from the same room after changing only one thing, such as Ethernet, VPN state, or upload-heavy apps.
Video calls freeze